Adm Intake And Admin Agent

Description:

• Answers incoming calls: assisting employees by providing information regarding their Disability Management Services.
• Processes incoming referrals, opening and assigning new claims as they come into the system.
• Working with the team to ensure that all responsibilities are completed according to service level agreements.
• Meeting established productivity and qualitative objectives.
• Adhering to scheduled shift times
• Assisting other HPS teams as required
• Providing empathy and support to all callers and referring callers to other resources as appropriate

Qualifications:

• Bilingualism in French and English is mandatory. Applicant must be able to converse and write in both French and English in a professional capacity. Part of the interview process will include a language test.
• Experience in a customer service position where you gained exemplary customer service skills. The ideal candidate will have 2 years of call centre customer service experience
• High School Diploma
• Ability to multitask in a fast-paced environment
• Ability to work on a team and be able to help others at a moment’s notice
• Ability to problem solve using your own experience and the available resources
• Excellent computer skills and the ability to work primarily online in a paperless environme