Description:
We are looking for an enthusiastic, solution-oriented account manager with strong interpersonal and organizational skills. Playing equally significant internal and external roles, the successful candidate will join as an integral member of this high-profile team and will balance priorities cross-department to deliver high quality work.
Responsibilities
- Consistently developing innovative and creative ideas and solutions for client campaigns
- Building client relationships; listen and understand individual client requirements and consistently meeting if not exceeding their expectations;
- Developing a clear understanding of your clients’ brand(s), category and customers
- Monitoring and understanding your clients’ markets; be aware of market issues and competitive activity
- Keeping clients informed; ensure reports are on time and are kept in a central location so the rest of the team can locate if necessary
- Assisting in creating project briefs; briefing in and working with members of the wider team to develop an idea, strategy or campaign tactic; presenting and selling that idea to the client
- Working with Project Managers to develop effective project plans and project specification documents
- Producing accurate costs estimates, and ensuring they are signed off by Account Director and the client before work proceeds
- Ensuring all billing is completed on time
- Ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditure
- Assisting with the production of client reviews with senior clients
- Overseeing and owning the overall quality of the final deliverables on projects that you manage
- Ensuring your Account Director and / or Creative Director signs off all briefs and attends important project meetings
- Maintaining a central file of essential client information
Requirements
- Bachelor Degree
- Influencer experience
- 3-4 years account handling or client facing project management experience
- Minimum of 1-2 years with a specific focus working with social influencers or managing campaigns that have a social influencer component
- An understanding of digital, social media and word of mouth is essential; how it works and the extent to which consumer conversation impacts major brands
- Able to effectively manage client relationships while delivering projects to the highest standard and on time and to budget
- The ability to analyze and resolve problems quickly and effectively
- Able to interact with people at all levels demonstrating tact, diplomacy, discretion and maturity
- Must have strong listening skills
- Have an understanding of social media & digital and its impact on brand
- Excellent organizational and time management skills
- The ability to work under pressure whilst keeping an eye for detail
- Excellent written and verbal communication skills
- Proficient in using Microsoft Office, in particular Word, Excel and PowerPoint