Account Manager

Description:

As a member of our Premium Suites Team, you will be responsible for establishing relationships with a dedicated book of business and providing outstanding service while designing creative engagement and retention strategies. Through value-creation, emotional connections, and engagement, you will ensure high retention results are achieved. You will support the success of our annual department objectives and will bring an innovative, solution-oriented approach to a fast-paced and exciting environment.

Responsibilities

• Achieve or exceed account renewal targets during annual retention campaigns
• Develop in-person touchpoint strategies, tailored to your dedicated book of business and their club space experience
• Build internal relationships with MLSE stakeholders
• Achieve quarterly and annual touchpoint KPIs as measured through our Premium Suites service dashboard
• Provide outstanding service through inbound and outbound engagement campaigns, completed through email, phone calls, and client meetings
• Support all other Premium Suites service initiatives and programs as the need arises including, but not limited to, Suite holder gifting campaigns, game day duties, and various events both in and out of venue
• Maintain up-to-date financial administration and balancing for your book of business
• Participate in strategic and innovative ideation to challenge the status quo
• Work in conjunction with the entire Ticketing team to reach department goals and objectives
• Participate in special projects periodically, to assist in achieving business goals

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• Experience in developing sales and service relationships with a premium, white glove approach
• TicketMaster and/or ARCHTICS knowledge is an asset but not essential
• Salesforce knowledge would be an asset